+ PROBLEM

What’s the Problem?

You just moved into your new space, and it doesn’t feel like home yet. You sit in front of your computer, shopping for furniture to fill the space, Within a couple hours, you have 16 tabs opened with different options, and you can’t make a decision.

With the amount of information online, it’s more time-consuming to find the best deal before committing to a furniture purchase online. Research shows that homeowners and renters are spending more time figuring out if the furniture piece has good quality, a reasonable price, sustainable, and spatial fit.

With a smaller budget, people often find creative ways to upcycle their existing furniture. I find that most people don’t know how and what tools they need to start.

Duel is a mobile application and online platform that allows you to prove
yourself in a range of challenges by uploading specific types of content.

What’s the Problem?
Social media platforms are increasingly overrun with corporations pushing brand engagement to profit at the expense of satisfying end user goals, providing meaningful experiences and creating platform differentiation.

Many users are increasingly frustrated with these existing social platforms and persistent efforts to jeopardize personal information and to control personal expression online. This correlates with a sharp decrease in end user satisfaction scores within existing social media platforms.

Initial data findings:
• XX% of users left upon arrival of website.

• Only 20% of returning users were noted

• XX% of therapists have had last minute cancellations.

• XX% of therapists express having a “no show” from a confirmed appointment after they’ve driven to a patient’s house or planned an activity.

Business Problem
Rapidly decreasing user engagement

Previously, app users were able to join groups and see how other users were doing regarding their health and fitness, but they did not have the option to message other users. User usage was heavy within the first three weeks, but then users would drop off and delete the app. The hope was that by integrating a messaging system, users would be able to share their fitness goals and accomplishments with friends. This would encourage users and promote sustained engagement and repeat usage.

Read to Feed is a

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

vRepair is a complex desktop application used by Verizon’s wireless and wireline technicians to identify alert, troubleshoot and resolve network issues across the country.

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

Geo is a customized global Intranet solution built on the Sharepoint and Valo platforms.

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

Platform Configurations is a

What’s the Problem?
To increase market leadership, the Experian Health organization needed to pivot toward design-led thinking and undergo an internal transformation. To do this, we started small by focusing on two apps with a defined set of users and discrete jobs to do: Platform Configurations and Payer Mapping. This created two things critical anchors for success:

• A vision for an improved experience of those apps which we can take into detailed design + development via staggered sprints

• A blueprint for applying this kind of thinking to other apps and other organizations across Experian Health

an introduction Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

This work was attached to internal business goals to support initiatives that grow and scale the Experian Health business, driving the productivity of internal teams and generating an estimated savings of $6.9M per year. Equivalent to a 50% increase in Revenue Per Head Year-over-Year (YoY).

Payer Mapping is a

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

This work was attached to internal business goals to support initiatives that grow and scale the Experian Health business, driving the productivity of internal teams and generating an estimated savings of $6.9M per year. Equivalent to a 50% increase in Revenue Per Head Year-over-Year (YoY).

PowerChart Touch is a

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
• XX% did not complete sign-up process
• XX% of returning users…
• XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

Generation Esports is a

What’s the Problem?
Many users unable to navigate through the experience to find content and complete tasks efficiently. [Persona] does not have [feature(s)] to [complete task].

Initial data findings:
XX% did not complete sign-up process
XX% of returning users…
XX% of persona experience…

Business Problem
Decreasing user sentiment and engagement.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Sed tempus urna et pharetra pharetra massa.